Small gestures. Clear expectations.
These terms explain how to request support, give responsibly and use SwipeAliya safely.
Who can use SwipeAliya
You must be at least 18 and use SwipeAliya for lawful, genuine support requests in India. Do not upload fabricated, altered, AI-generated or already funded bills. Only upload information you are entitled to share.
Requests and verification
Submission does not guarantee listing or funding. We may ask for fresh originals or issuer confirmation, reject a request or remove a listing. Verification reduces risk; it is not a guarantee of truth. SwipeAliya does not provide loans or debt relief advice.
Giving and platform fees
You choose how much to contribute toward a bill. The basket shows your contributions, platform fee and total before payment. Contributions are assigned to the selected bill. Depending on its payment method, the biller is paid through Razorpay Route or by our team through its official channel. Gifts do not earn a financial return and no charitable tax deduction is promised.
Payments, settlements and refunds
Razorpay processes payments. Collection is separate from discharge of the bill. Eligible full-payment refunds include the platform fee; closed team-paid fundraisers can instead return their allocated unused principal and proportional fee without reversing unrelated bill contributions. Route transfer reversals and provider limitations can affect eligibility and timing. Contact support with your order reference.
Honest use and reporting
Do not impersonate others, submit duplicate requests, fund your own request or attempt to bypass reviews. Suspected misuse can result in suspension. Report concerns privately through the app.
Overdue and underfunded bills
The invoice due date is a review checkpoint. New checkouts pause after the verified fundraising deadline until an independent reviewer reconfirms the biller accepts payment, the balance remains outstanding and a payment plan is valid. A verified extension is limited to 30 days at a time and never silently increases the funding goal or changes the invoice due date. Checkouts already started may finish; collected money remains subject to biller reconciliation. The team may pay part of a team-paid bill only if the official biller accepts it, then record an official receipt. If fulfilment is no longer possible, the fundraiser is closed. Unused team-held principal is allocated proportionally back to the original donor payments, with the corresponding share of the platform fee, rounded to paise. Already-paid biller amounts and unrelated basket items are excluded. Contributions are never moved to another bill without a new payment. Refunds are shown as returned only after the provider confirms processing; failed, below-minimum or otherwise restricted refunds remain tracked for operator and provider resolution. Route transfers require biller-transfer reconciliation and reversal before refunds; they are not treated as team-held unused money.
Tax claims and prohibited misuse
False donation claims, tax evasion, fabricated bills, circular payments, kickbacks and false reimbursement records are prohibited. SwipeAliya does not issue 80G or Form 10BE certificates. Payment records must not be represented as tax-deduction certificates. Our Tax and Misuse Notice forms part of these terms.
Payment notice and acceptance
Before starting or resuming a payment, you must read and accept the current payment notice, giving terms, tax and misuse policy, and privacy notice. SwipeAliya records the account, acceptance date, chosen language and exact policy version. A material change to these documents may require renewed acceptance. Accepting the notice does not waive rights available under applicable law.